Privacy Policy

Last updated: August 17, 2026

ZipFlow ("we", "us", or "our") provides a model API service that lets you access a variety of AI models through a single interface (the "Service"), together with the website at https://zipflow.xyz and its related documentation (the "Site"). This Privacy Policy explains how we collect, use, share, and protect information about you when you use the Site and Service.

By using the Site or Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Service.

1. Information We Collect

Information you provide to us

Account information: when you register, we collect details such as your username, email address, and password (passwords are stored in hashed form).
Communications: if you contact us (for example, for support), we collect the content of your messages and your contact details.
Billing and payment information: when you top up your balance or make purchases, we process transaction details such as amounts, payment method, and billing records. Payment processing may be handled by third-party payment providers.

Information collected automatically

When you visit the Site or use the Service, we may automatically collect:

Usage and log data: IP address, browser type and version, operating system, referring pages, pages viewed, and timestamps.
Service data: API request metadata such as the model used, request and response token counts, latency, timestamps, and cost, which we use for billing, usage analytics, and abuse prevention.
Cookies and similar technologies: we use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Site is used. See "Cookies and Tracking Technologies" below for more details.

Content you submit through the Service

When you use the API, you submit content ("Inputs") to ZipFlow, and ZipFlow's models generate responses ("Outputs") in return.

Our commitment to your content: ZipFlow does not read, monitor, or sell your Inputs or Outputs, and does not use them to train models. We process your content only to deliver the Service — to generate the response, measure usage, and prevent abuse or fraud — or where required by law.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service;
Generate responses to your requests;
Process transactions and manage your account and balance;
Measure and report usage, tokens, and costs;
Detect, prevent, and address fraud, abuse, security incidents, and technical issues;
Communicate with you about your account, service updates, and support requests;
Comply with legal obligations and enforce our terms; and
Improve and develop the Site and Service.

We do not sell your personal information. We may share information in the following circumstances:

Service providers: with vendors who perform services on our behalf (such as hosting, payment processing, and analytics), under confidentiality obligations.
Legal and safety: where required by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of ZipFlow, our users, or the public.
Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets.
With your consent: for any other purpose you authorize.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We retain personal information only for as long as necessary to provide the Service, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

Request logs (metadata): details such as the model used, token counts, latency, cost, and timestamps are retained for up to 30 days for billing, usage analytics, and abuse prevention.
Content (Inputs and Outputs): we do not persist your prompt or response content longer than necessary to deliver the response, and we do not retain it for our own purposes.

When information is no longer needed, we delete or anonymize it in accordance with applicable law.

5. Data Security

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials and API keys confidential.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and analyze how the Site is used. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Site.

7. Third-Party Services and Links

The Site and Service may contain links to, or rely on, third-party websites and services (including payment processors). We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to information collected by ZipFlow. We encourage you to review the privacy policies of any third-party services you interact with.

8. International Data Transfers

ZipFlow operates globally, and your information may be transferred to and processed in countries other than the one where you live. Where required by applicable law, we implement appropriate safeguards for such transfers.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your information, and the right to object to certain processing. To exercise these rights, contact us at the address below. You may also update your account information through the console, and you can opt out of marketing communications by following the unsubscribe instructions in those messages.

10. Children's Privacy

The Site and Service are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site or Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@zipflow.xyz.